Commendable Customer Service

This program provides the opportunity for your staff and your customers to win. Customer service is a complex issue and delivering great customer service is only part of the equation. Your staff must have the communication skills to understand their own decision-making process and the decision-making process of the customer. By providing these skills, you create opportunities for continuous improvement. Increased competition and tighter profit margins make it critical for companies to make full use of customer service opportunities. By increasing the communication skills of your staff, you will increase customer satisfaction as well as profits.

Without customer service that works for everyone...

• Enthusiasm wanes
• Turnover continues
• Tension rises

Jeffrey's contagious humor enhances the presentation of the winning attitudes necessary for effective communication. This workshop will provide the skills to: 

You can generate commendable customer service immediately: This program will show you how.

You'll learn ways to...

• Increase rapport with existing customers
• Increase assertiveness in communications
• Identify customer service opportunities

You and your people will learn powerful new ways to...

1. Build from the successes you already experience in customer service.

   Taking a positive approach and finding out the things-that-go-right.

2. Deliver superior customer service with your current resources.

   Maximize utilization of current resources for the fastest route to commendable customer service.

3. Develop the ability to calm down an angry situation.

   Learn the 5 steps to calming down an angry situation.

4. Strategize with your customer to solve problems.

   Discover the ways your customers can work with you to solve their customer service issues.

5. Develop a take charge attitude to generate a positive situation.
   Letting the customer know your intentions and actions to assist them are more important than resolving the situation.

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