Breakout Programs
Breakout Programs are typically longer than Keynote Programs, while still requiring that sizzle and high impact of a Keynote Program. There needs to be plenty of content and take-away for attendees in a much shorter time-frame that a half or full-day training session. A successful program is all about content, entertainment, and tempo - Edutainment, if you will.
Again, these programs includes titles that have been tested over time to have a 'strong' draw: translation - they draw attendees to the event and attendance is high for these programs. These titles are easily adjusted to match event themes, and the very content of the programs is altered to specifically match the interests of the organization and the attendees.
Finally, the titles are a good draw for keynote sessions as well.
Keynote Sessions>>
Influencing, Negotiation and Persuasion
Get ready for a fast-paced, idea-filled workshop with a master communicator. Take your skills to a new level in areas you are already familiar with: influencing those you come in contact with, negotiating the tough issues, and persuading others to support and action.
Organizations are striving to do things faster, more efficiently, and with less structure. Subtitles in relationships arise where before there were formalized interactions. Direct authority has gone by the wayside. The focus has become a you-scratch-my-back-I’ll-scratch-yours with both parties knowing that the opportunity to have a favor returned may be taken away with a merger, a new contract, or a restructuring. How do you operate in this environment successfully?
You can add powerful communication skills to your abilities: This program will show you how.
You'll learn ways to...
• Get what you need when you need it
• Motivate others
• Get the support you want to make it happen
You will discover the similarities of influence, negotiation, and persuasion and their differences. A communication process for transitioning from one discipline to the other in a completely natural manner. The key to successfully communicating to others when you want a specific result or action is to find your unique style and incorporate successful techniques into your communication skills.
You, and those who attend with you, will learn new ways to...
- Influence the key individuals in your work and personal life.
Discover the simple phrases that make a difference in how your information is received.
- Take charge of a situation for everyone’s benefit.
Analyze and take action immediately to turn a situation from bad to beneficial.
- Use the critical characteristics of diplomatic negotiation masters to get what you need.
Uncover your strengths and enhance your abilities.
- Learn the psychological traps to avoid in persuasion.
Avoid winning the battle at the expense of the relationship with your non-verbal communication.
- Keep the tempo working in your favor with difficult logistics.
Learn ways to maintain assertiveness and creativity in dealing with situations and interruptions.
- Project messages for success and support with the secrets that you’ve always wanted to know.
Win relationships and bring in the results you see benefiting everyone.
For a .pdf version of this page click here.
For a .pdf brochure click here.
Commanding Leadership in Times of Change
Leadership means establishing a direction for people and organizations to meet the challenges of today and tomorrow. Change is not always well received in an organization, and it is up to the leaders to drive necessary change by their communication. Persuasive communication is key.
To achieve these results, effective leaders utilize their knowledge of:
• Personality Styles of Communication
• Questioning and Negotiation Skills
• Motivating individuals with an uncanny knowledge of what excites that individual
Leaders achieve remarkable results when they establish and maintain a productive work environment, in which employees feel valued, supported and motivated. Superior communication skills support and contribute to the leader's effectiveness.
Your increased communication and persuasion skills will help generate new perceptions, which pave the way for increased communication and opportunity, contributing to the personal and professional growth of others and you.
You can add powerful influencing skills to your abilities: This program will show you how.
You'll add skills for...
• Managing through increased personal strength and competence
• Breaking from the limitations of the past
Helping others achieve organizational objectives by completing their job is a major responsibility of leadership. In today’s fast paced world, leaders (no matter their specific job title or function) are required to communicate effectively to achieve these results.
You will learn powerful new ways to...
- Turn mission statements into a constitution – a supreme guiding force for your organization.
Build momentum and conviction to daily assignments targeted to reach the chosen objectives.
- Maintain control while giving people the freedom and autonomy to be effective.
Build your self-awareness and your awareness of others to capitalize on the momentum of trust.
- The leader’s guide to success through the power of influence.
Learn the keys to capturing the power of your conscience, imagination, and inner strength to visualize and target the result with crystal clarity.
For a .pdf version of this page click here.
Becoming a Change Master
To Become a Change Master requires successfully adapting to change and taking charge by orchestrating change. Using expert skills of observation, communication, decision-making and persuasion, you become a master of change. Gaining acknowledgement for the necessity of change, taking quick action in preparation for changes, and gathering the resources necessary to deliver successful change are all qualities possessed by a Change Master.
In this session you will learn to:
• Identify critical considerations for evaluating decisions
• Adapt quickly to change
• Use key elements of persuasion skills
Your increased communication and persuasion skills will help generate new perceptions, which pave the way for change, contributing to the personal and professional growth of others and you.
You can add powerful influencing skills to your abilities—this program will show you how.
You'll learn ways to...
• Increase your listening and communication skills
• Gather the necessary information to determine change affects
• Rally support for your action lists
Change is inevitable, yet many times we react to change with resistance. Your new communication skills will create new perceptions giving you the opportunity can adjust your reaction to change as a positive vehicle for yourself and others. You will Become a Change Master.
You, and those who attend with you, will learn new ways to...
- Understand the essence of decision-making.
Learn the secrets of effective decision-making.
- Effectively communicate ideas for change.
Help others grasp the necessity for changes.
- Contribute to personal and professional growth of others.
Build skills and enthusiasm linked to value-based.
- Seize the day.
Capture opportunities as they are presented.
- Communicate to build relationships while you take care of business.
Incorporate dialogue to develop long-term relationships built on earned trust.
For a .pdf version of this page click here.
The Competitive Advantage in Customer Service
Putting yourself and your organization in the lead and ahead of
the competition is key to success in a changing economy. Separating yourself from the competition is critical to an organization's growth and health. Developing the communication skills to handle the difficult situations is critical to reinforcing customer commitment.
Your mission and value statements won't mean a thing to your customers if your employees can't deliver with every interaction with the customer - and in today's world, the customer isn't always right. In fact, in this complex world, sometimes they don't even know what's in their best interest. This program is about having successful interactions with customers during those tough interactions where circumstances or perceptions are creating problems with the experience.
Win a competitive advantage in customer service...
• How to demonstrate understanding to gain trust
• How to say 'no' and still have a successful outcome
• How to put persuasive communication tools into practice to deliver a competitive edge
Jeffrey's contagious humor enhances the presentation of the winning attitudes necessary for earning the competitive advantage. You can generate a profitable advantage with your customers under even the most dire circumstances.
This workshop will provide the skills to...
• Increase understanding of your employees
• Increase their ability to earn the trust of the customers
• Increase the customer's perspective and commitment to the organization.
You and your people will learn powerful new ways to...
1. Turn a negative experience into a positive outcome
Quickly developing rapport and earn trust.
2. Deliver superior customer service with current resources.
Limited resources mean saying no sometimes - learn how.
3. Five Steps to calm down an angry situation.
A powerful model for calming down an angry customer.
4. A new level of listening skills.
Five key areas your staff should be able to focus their listening on.
5. Three techniques for staying in charge.
A simple model for staff to regroup and re-balance.
For a .pdf brochure click here.
Winning in Sales
In a competitive market, where success depends on closing the business immediately and instilling a passion for active involvement, your ability to uncover driving needs is critical. In this powerfully interactive session, you will learn the questions and the communication skills to elicit action in others and increase sales immediately. You will learn the skills to identify the information that makes a sale happen. You will gain the tools to continually improve your sales skills and the sales skills of those working with you.
In this session you will learn to:
• Determine underlying needs that link your product to their success
• Qualify to find critical areas of need and resistance
• Use questions to enhance personal relationships
• Use questions to guide the sales process to an agreement
• Create the immediacy to take action
Selling requires determination and the communication skills to elicit action in others. Learn the questions that spark an individual to act with a rekindled desire to reach dreams, hopes and visions.
You can add powerful sales skills to your abilities: This program will show you how.
You'll learn ways to...
• Motivate yourself to accomplish what you want
• Link needs to your products
• Enhance relationships through understanding critical needs
The key to creating a winning team is through improved questioning skills. Sound questioning abilities create an environment where Winning in Sales is always within your power.
You and those that attend with you will learn new ways to...
- Influence the key individuals that impact the buying decision.
Learn the communication skills to juggle the important relationships that affect buying.
- Drive the sale from start to start to start: initial sale, add-on sale, referral sale.
Incorporate dialogue to develop long-term clients.
- Discover needs and link those needs to products and services.
Uncover value-based needs and discover the best way to link those to your products and services.
- Approach prospects and customers in the manner they desire.
Learn the key personality types and how they impact communication.
- Help prospects help you sell.
Find the keys to getting prospects to push you to close the sale.
For a .pdf version of this page click here.
For a .pdf brochure click here.
Tremendous Telesales
Using the telephone to sell or as part of the sales process has become a necessity in today’s business environment. In this powerfully interactive session, you will learn the process and communication skills to use the phone effectively for dealing with upset customers, effective customer service, sales prospecting, and closing sales.
In this session you will learn to...
• Create sync between yourself and the prospect or customer
• Properly handle and transition an angry prospect
• Use questions to enhance personal business relationships
• Use questions to guide the sales process to an agreement
• Create the immediacy required to make the decisions necessary to move to the next step
Selling requires determination and the communication skills to elicit action in others. Learn the questions that spark an individual to act with a rekindled desire and focus.
You can add powerful sales skills to your abilities: This program will show you how.
You'll learn ways to...
• Guide prospects and customers to effective decisions
• Transition from customer service to sales
• Motivate yourself to accomplish what you want
• Enhance relationships through understanding critical needs
• Link needs to your products
The key to creating a winning team is through improved questioning skills. Sound questioning abilities create an environment where Tremendous Telesales is always within your power.
You, and those who attend with you, will learn new ways to...
- Develop relationships with the key individuals that impact the buying decision.
Learn the communication skills to juggle the important relationships that affect buying.
- Transition prospects to areas of opportunities.
Incorporate dialogue to develop long-term clients.
- Discover needs and link those needs to products and services.
Uncover value-based needs and discover the best way to link those to your products and services.
- Approach prospects and customers in the manner they desire.
Learn the key personality types and how they impact communication.
- Move the call to a definitive and positive conclusion to increase sales.
Find the keys to getting prospects to push you to close the sale.
or a .pdf version of this page click here.
Call to find out if Jeffrey is available for the date(s) of your event!
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